When you call the ConnectFASD line, or chat with us, it is important that you understand what we do with your information.
At ConnectFASD we want you to feel safe to connect with us, so here are some things you should know:
ConnectFASD is operated by two partnering agencies:
- The Calgary Fetal Alcohol Network,
- and the Foothills Fetal Alcohol Society,
… so when you call or chat with us, you may be talking to someone from either agency.
- We consider your privacy and confidentiality very important, and we take every precaution to protect what you share with us.
- We follow both the Albertan, and Canadian guidelines for privacy. Only the team from ConnectFASD will have direct access to your information.
- We will take notes about our conversations. This means that you won’t need to retell your story every time you talk to someone from ConnectFASD. This helps us to provide better support to you.
- We care about safety. If you tell us that someone is at risk, we may need to bring in other professionals to make sure everyone is protected. If you are concerned about immediate safety risks please call 911 or your local Emergency Services.
- Sometimes court or legal matters require our assistance. This doesn’t happen often, but if it does, we will always try to share only what is needed, in everyone’s best interest.
- If you ask us to talk with someone you choose to make part of our conversations, we can only do that with your permission, or the permission of a legal guardian.
What does this mean? Call us to learn more: 1-866-601-FASD (3273)
We will do our best to keep the information here up to date, but if government regulations change, we will have to follow their most recent guidelines.
We also want you to know that the safety of our team members is very valuable to us, while they are here to help you. This means that we will need to end a call if there is any threat of harm or abuse to our dedicated staff.
At ConnectFASD we want you to feel informed about anything that affects your safety and privacy, and if you want to ask more about what these things mean in your unique situation, we are here to help.
